Privacy Policy

This Privacy Policy explains how TripPal ("TripPal," "we," "our," or "us") collects, uses, discloses, and protects information when you use our iOS app, iOS Share Extension, and website at usetrippal.com (collectively, the "Services").

TripPal is operated by Travel Tech LLC.

Scope

This policy applies to information collected through:

• The TripPal iOS app and in-app features
• The TripPal iOS Share Extension
• Shared trip links and related web pages on usetrippal.com

This policy does not govern third-party apps and services you may use with TripPal, which have their own privacy policies.

Information We Collect

1) Information you provide

• Social video links you paste or share into TripPal
• Optional captions, prompts, and itinerary edits
• Trip content you create (for example title, places, notes, day plans, and budgets)
• Onboarding selections and preferences
• Messages you send to support

2) Account and identity information

• Account identifier used to provide sign-in features
• Name and email address when provided by Sign in with Apple or Google sign-in

3) Video processing and enrichment data

• Shared video URL and optional caption text
• Extracted transcript and structured travel data from our cloud processing pipeline
• Place search queries and place enrichment data (for example place IDs, address, coordinates, ratings, photos, reviews, and editorial summaries)
• Route calculations between itinerary stops using map/routing providers

4) Notifications and technical data

• Push notification permission status
• Push messaging token used to deliver notifications
• Basic technical and event metadata needed to operate the service

5) Shared trip link data

If you create a share link, we store and serve metadata/content needed to render that shared trip page, including:

• Share ID, trip title, location, duration, and place count
• Owner display name and owner user ID
• Trip content used by the shared page and app open flow
• Hero photo reference for social preview images

6) Website analytics and logs

• Aggregated website usage metrics
• Server and function logs used for reliability, abuse prevention, and debugging

7) Information we do not intentionally request

• We do not request your contacts
• We do not request your photo library or camera for core app use
• We do not request precise device GPS location permission
• We do not include third-party ad-targeting SDKs in the iOS app

How We Use Information

We use information to:

• Provide core functionality including trip generation, editing, and sharing
• Process social links into transcripts and itinerary structures
• Enrich places and render maps and route experiences
• Support optional sign-in and account-linked ownership
• Send optional push notifications about processing status
• Operate, secure, and improve service quality and performance
• Comply with legal obligations and enforce our terms

How Link Processing Works

When you share a social video link, TripPal sends the link and related context to our backend to extract transcript and travel signals. Depending on path and availability, this workflow may involve third-party processing partners and AI models. The output is then used to create or improve itinerary content in the app.

Service Providers and Integrations

We use service providers that may process information on our behalf, including:

• Cloud hosting and backend infrastructure providers
• Authentication and account providers
• Messaging and notification delivery providers
• Maps, routing, and place information providers
• AI and content-processing providers
• Subscription and paywall infrastructure providers
• Website hosting and analytics providers

How We Share Information

We do not sell personal information. We may share information:

• With service providers to operate TripPal
• With recipients of links you intentionally share
• To comply with law or lawful requests
• To enforce rights, safety, and security
• In connection with a merger, acquisition, financing, or asset transfer

Public and Shared Content

Shared trip links are designed to be accessible to anyone with the URL. Do not include sensitive personal information in trip notes or shared content if you do not want it viewed by link recipients.

Data Retention

We retain information for as long as reasonably necessary for the purposes described above.

• Local trip and saved-place data remains on your device until you delete it or uninstall the app
• Cloud records (including shared trip data) are retained until removed, no longer needed, or required by law
• Cache data may be retained for performance and refreshed over time
• Notification tokens are retained while needed to deliver notifications

Security

We use reasonable administrative, technical, and organizational measures to protect information. No system is perfectly secure, and we cannot guarantee absolute security.

International Data Transfers

Our providers may process information in countries other than your own. By using the Services, you acknowledge that information may be transferred to and processed in those locations.

Your Choices and Privacy Rights

• You can choose whether to sign in, enable notifications, share links, or use social-link import features
• You can delete local trips and saved places in-app, or remove the app to clear local storage
• You can request access, correction, or deletion of cloud-held personal information by contacting us
• You may have additional rights under applicable laws, including U.S. state privacy laws and GDPR/UK GDPR where applicable

We will verify requests as required by law before fulfilling them.

Children's Privacy

TripPal is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post updates on this page and update the "Last updated" date.

Contact Us

For privacy requests or questions, contact team@usetrippal.com.